Enforcing Two-Factor Authentication (2FA) for Users
The Two-Factor Authentication (2FA) feature is available only for users on the Professional tier.
Admin Guide: Enforce 2FA for a User
Follow these steps to require 2FA for a specific user:
Log in to the Admin Console
Sign in using an administrator account.Open the User Management Page
Navigate to Users → Active Users
Select the User
Choose the user you want to enforce 2FA for, then click the gear icon (settings).
Choose the user you want to enforce 2FA for, then click the gear icon (settings).
Enable “Require 2FA”
Change the Require 2FA field to TRUE and save the changes.
End User Guide: Activating 2FA
When 2FA is enforced, users will see the following flow during login:
Log in as Usual
Open the login page and enter your email address, password, and captcha, then click Login.
Open the login page and enter your email address, password, and captcha, then click Login.
Redirect to the 2FA Setup Page
After successful authentication, you will be redirected to the 2FA Setup page.
Scan the QR Code or Enter the Secret Key
- Open an authenticator app (such as Google Authenticator or Authy).
- Scan the QR Code displayed on the screen, or
- Enter the secret key manually into the authenticator app.
- After completing this step, click “I’ve scanned the QR code.”
Verify the Authentication Code
Enter the 6-digit code generated by your authenticator app, then click Verify Code.
2FA Activated Successfully
If the code is valid, you will see a confirmation message:
“2FA Activated Successfully.”
